Exceptionless Helps Identify Issue Affecting 25,000 Users – Case Study

CEVO, Inc. LogoCase study time!

Today we’ve got a great example of Exceptionless helping software developers identify major issues in their web applications affecting thousands of users.

In this case, the problem was major enough that the development team stopped using WPF and rewrote their entire UI layer!

Here’s what Will Graham, CEVO, Inc. developer, had to say when we asked him a few Exceptionless case study questions. (more…)

Exceptionless 3.4 – New User Dashboards, Job Reliability, and Bug Fixes

Exceptionless 3.4The latest Exceptionless release has several additions we think most of our users will find helpful. We sat down and worked on the UI, fixed some bugs, and spend a considerable amount of time improving reliability and efficiency of some of the primary pieces of the app.

If you’re a self hoster, you’ll need to upgrade your existing install, but if you’re hosting with us there is no action required on your part to experiences the Exceptionless 3.4.

For more information about this release, take a look below and/or review the full release notes over on GitHub. (more…)

Session Heartbeats No Longer Count Towards Plan Limits

session-tracking-revisedThat’s right! We’ve re-imagined how session heartbeats and session end events should work on the back end and were able to make them much more efficient, allowing us to stop counting them toward user plan limits!

This blog post explains our original goals and implementation of these session events, and how we were able to retain the same functionality of the feature while limiting resource usage.

Our hope is that this will obviously make our users happy, but also that all the developers out there can benefit from our process and solution. (more…)

Know How Many Users are Affected by Bugs and Events

exceptionless user trackingPrioritizing your bug fixes and development time in general can be a daunting task.

Sometimes, as developers, we want to work on this shiny widget or this annoying bug, and we don’t really have anything in our face telling us to quit focusing on our dreams and work on what matters to the bottom line.

I can hear you over there: “But, my dreams are important!” Well, yes, but you don’t get to have fun working on those until you’ve made your users happy by fixing the bugs that are affecting the majority of them or expanding on that feature that they are all using every single time they use your app.

We’ve got something that will let you get those pesky tasks off your plate though, so you can move on to the fun stuff!

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Add Reverse Geocoding to Your App

Reverse Geocoding

We recently introduced reverse geocoding into Exceptionless and are now adding features to make full use of it.

What we’d like to do in this blog article is walk any interested developers through the process of adding it to their own app.

We’ll talk about the resources and services we’re using to pull it off, why we chose them, and give you code snippets for implementation. It’s all open source, so we’ve also included links to all the relevant code in hopes it will make your life easier!

Lets check it out.

What is Reverse Geocoding?

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Track and View User Session Data – New Exceptionless Feature!

app user session logging

To many, this feature may be the missing piece… that connection you’ve always wanted to make between users, bugs, exceptions, app events, etc. I’m talking about, of course, user session tracking!

That’s right, you can now use Exceptionless to track users as they use your app, which of course will come in super handy when you want to know exactly what they did to stumble upon or cause an error or trigger an event.

Continue reading to learn more about sessions and how you can enable them for your apps.

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New Releases for ALL the Codes! Exceptionless 3.2

Exceptionless 3.2 HighlightsThat’s right folks – we’ve gone and released Exceptionless 3.2, which includes releases for Exceptionless.NET, Exceptionless.JavaScript, and Exceptionless.UI! Awe yeah.

We’re kind of excited, in case you couldn’t tell. Big stuff in here, like session tracking (#BOOM), licensing changes (less confusion – it’s a good thing), and posting via HTTP GET (such easy, much wow)!

Lets get into some of the details… (more…)

Using Reference Ids for Better Customer Service

Exceptionless Reference IDs

This week we want to talk about reference Ids and how we use them to improve customer service for Exceptionless. And how we think you can do the same for your users.

What’s a Reference Id?

A reference id is a unique identifier, generated by the user, that allows you to look up a submitted event at a later time. This is important because event Ids are not created until after the event is processed, so there is no other way to look up an event. We also use Reference Ids to help deduplicate events server side, which is another reason why it’s important that they are unique.

Using Reference Ids for the Greater Good

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User Spotlight, Plus Fun Stats – Thank You to All of Our Awesome Users!

Exceptionless Growth StatisticsThis month (Aug, ’15) we will surpass 5 MILLION EVENTS PER MONTH!

That’s pretty huge, so we thought we would celebrate by highlighting a few of the awesome companies that use Exceptionless and throw out a some pretty cool statistics we dug up from the database.

If your company isn’t on this list, don’t worry – it’s not because we don’t love you! If you would like your company highlighted on the website, simply send us an in-app message explaining how Exceptionless has helped you squash bugs and improve your development. (more…)

Exceptionless Case Study – Scientific Lab Equipment

blog-header-image-small-case-studyIt’s always great to hear back from our users, whether it’s a simple “atta boy” or a full page’s worth of feedback.

Today we thought it would be nice to share a recent case study from one of our users that lives in the scientific laboratory and processing equipment space. Their company is a leading provider of stirring, mixing, and kneading machines, among other things, that are used by the pharmaceutical, chemical, food, paint, cosmetic, and plastics industries around the world. Neat!

“It helps me zero in on what could be the issue, AND have a documented track of what all errors I’ve seen.”

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